The purpose of this assignment is to align proper service system applications to certain industries. You will also analyze and evaluate a company’s customer service strengths and challenges.
Select a company you are familiar with, such as your own employer or a public company that you know you can find customer service data on.
Identify the type(s) of service system used in the company or a certain part of the company.
Write a summary that outlines and highlights the system strengths and weaknesses. Include an analysis of industry comparisons, if available.
Choose a service system from this assignment that you will implement in the Supply Chain Template assignment in Week 6.
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