Describe at least three operations quality management methods, principles, or techniques experienced in the Quality Management Simulation.

The Operations Quality Management assignment content must include the following:

o 2.1 Introduction: Explain the purpose or thesis of the paper and explain how the body of the paper is arranged to support the purpose of the paper.

o 2.2 Provide a brief definition of operations quality management and identify why it is important in an organization’s operations

o 2.3 Provide a brief overview description of the Quality Management Simulation, including the targeted goals of the simulation.

o 2.4 Describe specifics about the model or approach used as the basis for your strategy in performing the Quality Management Simulation; in an appendix, including an illustrated (worked-out) example of a formula, calculation, or technique developed as a central part of your Quality Management Simulation strategy. Clearly describe what your investment priority strategy based on quality considerations was.

o 2.5 Describe at least three operations quality management methods, principles, or techniques experienced in the Quality Management Simulation. These may include benchmarking, employee involvement, customer feedback, PDCA, cause and effect diagram, House of Quality, etc.

o 2.6 Clearly describe your simulation results and indicate how well they met the targeted simulation goals.

o 2.7 Itemize at least three lessons learned from the Quality Management Simulation and describe how this understanding is important for a career in operations management. Here you can describe a relationship of failure rates, internal/external failures, cost of quality, investment priorities and profit; what impacted most for star rating; any surprises; etc.

o 2.8 Conclusion should present a recap of key points and summary of main emphasis without repeating verbatim and exclusive of new information.

o 2.9 References should include at least two current scholarly references (published within the past five years) in addition to the course text.

o 2.10 Appendices:

 2.10.1 Illustrated (worked-out) Quality Management example. Here, show one of the methods: PDCA, cause-effect-diagram, House of Quality, DMAIC, etc.

 2.10.2 Quality Management Simulation results, including the rubric evaluation metrics (i.e. Profit).